PRIVACY POLICY

Effective Date: 19 April 2026
Macmandu
ABN: 84 -398-671-160
Contact: contact@macmandu.com

1. Overview

This Privacy Policy outlines how Macmandu collects, uses, discloses, and protects your personal information.
We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

3. How We Collect Information

We collect personal information when you:
Place an order
Contact us via email or website forms
Subscribe to newsletters or updates
Interact with our website (cookies, analytics tools)
We may also receive information from third-party platforms (e.g., payment providers or eCommerce systems).

4. Why We Collect Your Information

We collect and use your information to:
Process and fulfil orders
Provide customer support
Communicate with you about your order
Improve our website and services
Send updates or marketing communications (only where you have opted in)
Meet legal and regulatory obligations

5. Payment Information

Payments are processed through secure third-party providers.
We do not store full credit card or payment details on our servers.

6. Cookies and Website Tracking

We use cookies and similar technologies to:
Improve website functionality
Understand how users interact with our site
Support marketing and analytics
You can disable cookies through your browser settings, although this may affect site functionality.

7. Disclosure of Personal Information

We may share your information with trusted third parties where necessary, including:
Payment processors
Shipping and logistics providers
Website and hosting platforms (e.g. Wix)
IT and analytics service providers
We do not sell your personal information.
We may disclose information where required by law.

8. Overseas Disclosure

Some third-party service providers may store or process data overseas. We take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy standards.

9. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including:
Secure website systems
Restricted access to personal data
Use of trusted service providers
However, no method of transmission over the internet is completely secure.

10. Access and Correction

You have the right to:
Request access to your personal information
Request correction of inaccurate or outdated information
To do so, please contact us using the details below.

11. Marketing Communications

We may send marketing communications if you have opted in.

You can unsubscribe at any time by:
Clicking the unsubscribe link in emails
Contacting us directly

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

13. Complaints

If you believe we have breached your privacy rights, please contact us. We will investigate and respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Contact Us