Returns are handled in accordance with ACL and our policy framework.

Honey Products
Refunds or replacements are provided where required under law. Change-of-mind returns are not guaranteed.
Nursery Trees (Macadamia Only)
Due to the perishable nature of live plants, returns are limited.
Any issues must be reported promptly upon delivery.
Outcomes will be assessed in line with the Australian Consumer Law.
Custom Orders
Deposits are generally non-refundable once production begins.
Cancellations may not be possible.
Digital Products
Non-refundable once delivered, except as required by law.
Full details: